DevOps Engineer

Location: Kolkata, India | Remote

About the Role

The DevOps Engineer with cloud automation knowledge and experience will be responsible for maintaining Cloud Customer Infrastructure availability and uptime, ensuring customers experience the performance and throughput of the Cloud Service we manage.

In this role, you'll be at the heart of cloud operations — responding to incidents, driving proactive improvements, and collaborating with global teams to deliver reliable, high-performing cloud environments. You'll work with cutting-edge tools including AWS, Terraform, Kubernetes, and Datadog to ensure our cloud infrastructure operates at peak performance while maintaining the highest standards of security and compliance.

Your Role Responsibilities? Here's What You'll Do.

- Manage day-to-day operations of Cloud production, pre-production, and other environment infrastructure; ensure systems availability, performance, capacity, and continuity through proper response to incidents, events, and problems reported by customers and Datadog monitoring and observability tools.
- Participate in on-call rotation including nights and weekends; monitor Slack channels, system-generated alerts, and dashboards and take necessary action to resolve requests within defined SLAs; support off-hour work and accommodate overlapping shifts with other regional teams as needed.
- Strictly follow Change Management, security compliance, and Incident Management procedures to adhere to corporate and Cloud Operations processes and regulations; comply with all corporate and departmental privacy and data security policies including Hyland's Information Systems Security Policy.
- Analyze observability data and perform proactive actions to improve stability and performance of cloud environments; perform periodic checks and tasks including testing monitors, backups, and business continuity (BR/DR) procedures using Datadog and AWS CloudWatch.
- Perform Cloud environment stack creations, upgrades, Cloud deployments, and support tasks using Terraform, Ansible, Packer, and Jenkins; follow existing Cloud Operations procedures including playbooks, runbooks, and guides, and contribute to improving documentation.
- Communicate and collaborate with Global Cloud Operations, Product Development, and Engineering teams using Git and Jenkins; effectively perform assigned tasks and projects and participate in internal initiatives to improve Cloud Operations service delivery.

Technology Tools You'll Use

Cloud Platform

- Amazon Web Services (AWS)

Infrastructure as Code & Configuration Management

- Terraform, Ansible, Packer

CI/CD & Version Control

- Jenkins, Git





Container Orchestration

- Kubernetes

Monitoring & Observability

- Datadog, AWS CloudWatch

Scripting & Programming Languages

- Linux Shell Scripting, Python

Role Essentials

1. Over 4 years of experience working as a DevOps Engineer with hands-on experience in Public Cloud environments, preferably AWS, including demonstrated ability to manage cloud infrastructure availability, performance, capacity, and continuity in production and pre-production environments.
2. Proven experience with DevOps and release management tools including Terraform, Git, Ansible, Packer, and Jenkins, with proficiency in scripting tools such as Linux Shell Scripting and Python for automating operational tasks, deployment workflows, and cloud environment management.
3. Experience building and managing Kubernetes cluster environments, fine-tuning performance, and supporting microservices hosted on Kubernetes clusters in production-grade, high-availability cloud environments.
4. Experience with monitoring and observability systems, preferably Datadog, and databases at a system administrator level; demonstrated ability to analyze observability data and perform proactive actions to improve stability and performance of cloud environments.
5. Good verbal and written communication skills with the ability to collaborate across cross-functional and globally distributed teams; fast learner, highly organized, and experienced in demonstrating focus to complete the highest priorities within defined SLAs and Change Management procedures.

What We'd Like to See

1. Knowledge and experience managing Java or similar web application environments, including deployment, configuration, and performance tuning of enterprise-grade application stacks in cloud and containerized environments.
2. Adeptness to effectively collaborate with employees, customers, and partners from diverse academic, professional, and cultural backgrounds — fostering inclusivity, clear communication, and shared accountability across global teams.
3. Experience working with key internal stakeholders in a fast-paced, cross-functional, globally distributed environment, with a demonstrated ability to manage competing priorities, adapt to shifting demands, and deliver results under pressure.
4.



Demonstrated ability to stay current with industry best practices and emerging cloud technologies and tooling, including active participation in professional communities, certifications, and continuous learning initiatives.
5. Strong problem-solving skills with the ability to proactively identify, analyze, and resolve complex cloud infrastructure issues — including performance bottlenecks, security vulnerabilities, and system reliability challenges across distributed cloud environments.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.

© Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the prospect to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.

Let me know if you'd like any further refinements!

📌 DevOps Engineer (Kolkata)
🏢 Hyland
📍 Kolkata