About AiSensyAiSensy is a WhatsApp-based Marketing & Engagement platform empowering 210,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp.800+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensyTrusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & moreBusinesses drive 25–80% of revenues using AiSensyBacked by Marsshot.Vc, Bluelotus.Vc & 50+ Angel InvestorsThe OpportunityWork with a dynamic, fast-growing team passionate about customer success.Gain hands-on experience in building and optimizing support systems and processes.Collaborate closely with founders and leaders, sharing insights and receiving direct feedback.Be part of a mission-driven startup shaping the future of WhatsApp-led engagementResponsibilitiesCustomer Interaction: Manage customer inquiries across phone, email, live chat, and social media.Product Assistance: Provide accurate product/service information, handle complaints, process orders, and manage returns.Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfaction.Customer Records:



Maintain detailed, accurate records of all interactions in CRM/support tools.Product Knowledge: Develop deep expertise in AiSensy’s platform to deliver effective solutions.Performance Goals: Collaborate with the support team to achieve and exceed KPIs/SLAs.Feedback Analysis: Collect and analyze customer feedback, working with product and tech teams to improve user experience.Process Improvement: Contribute to the creation and refinement of support processes, tools, and workflows.Qualifications1+ years of experience in customer support or a related role (B2B SaaS experience preferred).Strong communication skills with a customer-first mindset.Proficiency in support platforms (e.G., Zendesk, Freshdesk, LiveChat) and CRM tools.Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.Why Join Us?Be part of a supportive and innovative environment that values growth.Chance to lead impactful projects and shape customer experiences in a scaling startup.Directly contribute to the success of brands generating a large share of revenues via AiSensy.Grow your career in a company where customer satisfaction is the top priority.

📌 Customer Support Executive (Mizoram)
🏢 AiSensy
📍 Mizoram