Role : Collection & RecoveryExperience: 10+ yearsLocations:Bihar - PatnaMaharashtra - PuneNew DelhiUttar Pradesh - Lucknow/VaranasiRole OverviewWe are looking for an experienced Collections & Recovery professional with strong expertise in agency management, team handling, and collections channel management. The candidate will be responsible for driving collection and recovery performance, managing external collection agencies, leading internal teams, and ensuring effective execution of collection strategies across channels.Key Responsibilities1. Agency ManagementManage and monitor third-party collection and recovery agenciesAllocate accounts/portfolios to agencies based on performance and business requirementsTrack agency-wise productivity, collections, recovery rates, and operational KPIs.Conduct regular performance reviews and drive agencies to achieve assigned targets.Ensure agencies comply with company policies, regulatory requirements, and collection guidelines.Identify underperforming agencies and implement corrective action plans.Develop strong relationships with agency partners and negotiate operational requirements where necessary.2. Team HandlingLead, manage, and motivate the collections/recovery team to achieve business targetsSet daily, weekly, and monthly collection targets for the teamMonitor individual and team-level performance through regular MIS and reviewsCoach team members on collection strategies, customer handling, negotiation, and escalation managementDrive productivity and ensure effective allocation of accounts and field resourcesHandle escalations and support the team in resolving complex recovery cases3. Channel ManagementManage multiple collection channels including in-house, field collections, agencies, tele-calling, digital/payment channels,



and other recovery channelsDevelop and implement channel-wise collection strategies based on portfolio performance.Optimize account allocation across channels to maximize recovery and cost efficiency.Monitor channel productivity, conversion, recovery rates, and operational costs.Identify opportunities to improve collections through new channels, processes, and technology4. Collections & Recovery StrategyDrive achievement of monthly/quarterly collection and recovery targets. Analyze portfolio trends, delinquency buckets, roll rates, and recovery performance.Develop strategies for different delinquency stages and customer segments.Monitor high-risk and high-value accounts and ensure timely action.Work closely with internal stakeholders such as Operations, Risk, Credit, Legal, Finance, and Customer Service5. MIS & Performance ManagementPrepare and review daily/weekly/monthly collection performance reports.Track key metrics include collection efficiency, recovery rate, PTP conversion, PTP adherence, agency productivity, and bucket-wise performance.Use data and performance insights to identify gaps and improve recovery outcomes.Present performance updates and action plans to senior managementCandidate ProfileGraduate/Postgraduate with relevant experience in Collections & Recovery.Proven experience in collection agency handling and third-party vendor management.Solid experience in team handling and performance management.Experience managing multiple collection channels and portfolios.Strong understanding of collection processes, delinquency management, and recovery strategies.Good analytical and MIS skills.Strong communication, negotiation, leadership, and stakeholder-management skills.Ability to work in a target-driven and fast-paced environment. Experience in BFSI, FinTech, NBFC, Banking, Lending, or related industries will be preferredKey SkillsCollections & RecoveryAgency ManagementTeam Handling Channel Management Vendor Management Delinquency Management Field Collections Tele-CollectionsPortfolio Management Performance & Target Management MIS & Analytics Negotiation & Escalation Management Stakeholder Management

📌 Regional Collections Manager (New Delhi)
🏢 Paisalo Digital
📍 New Delhi