Position Name: DevOps Support EngineerLocation: Bengaluru (Onsite Position)-Working Shift: Will be assigned between 6:00 AM - 12:00 AM based on the requirementHC - 6Contract duration 6 month with Devloit with renewableCandidate must have at least 2 years of Salesforce and Copado experience. We are looking for immediate joiners.Key Responsibilities● Manage case queues in accordance to customer agreements.● Answer technical questions, solve technical problems,
and suggest appropriateworkarounds related to Copado platform.● Understand and advocate for customer needs.● Resolve customer service issues and skillfully manage/troubleshoot complex customerservice problems.● Manage customers' expectations and experience in a way that results in high customersatisfaction.● Develop and maintain technical expertise in assigned areas of product functionality andutilize that expertise effectively to help customers.● Create knowledge base materials dedicated towards operational efficiency.● Research, document, and escalate cases according to procedure.● Actively participate in job-related training and assist with the design and delivery ofproduct and other technical training.● Review support cases for technical and troubleshooting accuracy.● Identify product and services up-sell opportunities and describe Copado solutions tocustomers in a way that is articulate, accurate, and persuasive.