HCL Tech hiring for Arabic Language Customer Service in NoidaRequired Work Experience:Valuable fluency in Language Arabic & English, both written and spokenMinimum of 1 years’ experience in Customer Service or Technical as Voice SupportExperience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response timesExperience working and managing communications, with multiple cross-functional teams/stakeholders.Having worked on SAP or similar CRM applicationWork ScheduleWork from office during training, hybrid thereafter (minimum 3 days WFO)Local working hours of the country supporting5 days working - 2 days offRequired Qualification: -*Graduate in any stream.Job Description:To provide information to customers regarding their queries and troubleshoot the issues as per defined SLAs, able to work independently and efficiently to meet SLA, Able to comprehend the request of the customer and meet the quality standard.Manage CCC, Dispatch & Install Base management activities:CCC- Interacting with customers on phone, email or chat to capture customer issue,



raise ticket on CRM application and assign to relevant teams.Dispatch – Monitor open notifications/tickets and act accordingly, such as booking an engineer and ordering spare parts.Install Base management – Managing accuracy of system reports by identifying and correcting wrong/missing information in SAP. Interacting with stakeholders to identify missing information.Improving skill level through Self-development or nominating training programs Skill Reverification TestsMeeting Quality Scores, SLAs and bringing Innovation and Process ImprovementThe individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the teamTo consistently meet or exceed all agreed Productivity parameters as defined for the processKey Skills:Team oriented/team playerSituational/contextual awareness with the ability to understand the impacts of one’s work.Excellent critical and analytical thinking abilitiesHigh attention to detail, and high level of professionalismStrong organizational, time and workflow management skillsContact:

📌 Arabic Linguist (Indore)
🏢 HCLTech
📍 Indore