Role Overview As a US Customer Service Representative at UPS your main responsibility will be to provide exceptional customer support to USbased customers through both inbound and outbound calls You will assist customers with their logistics shipping tracking and issueresolution needs while upholding UPS Logistics guidelines and service standards Your strong communication skills and prior experience in handling US customers will be essential in delivering skilled and efficient voice support Key Responsibilities Deliver efficient and professional voice support to US customers addressing inquiries and resolving logistics and shipping related issues Understand customer needs and offer solutions that align with UPS logistics services processes and policies Handle inbound and outbound calls with a high level of service quality empathy and professionalism Accurately document customer interactions in the CRM SF system ensuring complete and precise records of conversations issues and resolutions Stay updated on UPS Logistics services operational procedures tools and guidelines to provide accurate information to customers Collaborate with internal teams to ensure timely and effective resolution Identify process gaps or challenges and suggest improvements to enhance the overall customer experience and operation efficiency Qualification Experience Fluency in English with excellent written and verbal communication Strong problemsolving skills with attention to detail Ability to analyze a problem by maintaining ownership until a resolution is provided Ability to develop a thorough understanding of UPS procedures and policies of other departments and functions Excellent interpersonal and active listening skills Willingness to work in shifts including evenings graveyard shift and weekends as per US time zones Minimum 1 years of US Customer Service experience is preferred especially in voice support Graduate in any stream Familiarity with UPS Logistics process or similar logistics providers Experience in logistics shipping or transportation customer service Experience with order tracking shipment coordination or supply chain customer support Note UPS is committed to providing a workplace free of discrimination harassment and retaliation Role Overview As a US Customer Service Representative at UPS your main responsibility will be to provide exceptional customer support to USbased customers through both inbound and outbound calls You will assist customers with their logistics shipping tracking and issueresolution needs while upholding UPS Logistics guidelines and service standards Your strong communication skills and prior experience in handling US customers will be essential in delivering professional and efficient voice support Key Responsibilities Deliver efficient and professional voice support to US customers addressing inquiries and resolving logistics and shipping related issues Understand customer needs and offer solutions that align with UPS logistics services processes and policies Handle inbound and outbound calls with a high level of service quality empathy and professionalism Accurately document customer interactions in the CRM SF system ensuring complete and precise records of conversations issues and resolutions Stay updated on UPS Logistics services operational procedures tools and guidelines to provide accurate information to customers Collaborate with internal teams to ensure timely and effective resolution Identify process gaps or challenges and suggest improvements to enhance the overall customer experience and operation efficiency Qualification Experience Fluency in English with excellent written and verbal communication Strong problemsolving skills with attention to detail Ability to analyze a problem by maintaining ownership until a resolution is provided Ability to develop a thorough understanding of UPS procedures and policies of other departments and functions Excellent interpersonal and active listening skills Willingness to work in shifts including evenings graveyard shift and weekends as per US time zones Minimum 1 years of US Customer Service experience is preferred especially in voice support Graduate in any stream Familiarity with UPS Logistics process or similar logistics providers Experience in logistics shipping or transportation customer service Experience with order tracking shipment coordination or supply chain customer support Note UPS is committed to providing a workplace free of discrimination harassment and retaliation

📌 Customer Service Representative US Logistics Support (India)
🏢 United Parcel Service (india) Private
📍 India