You are being hired as a Customer Service Representative to serve as the initial point of contact for customers handling inbound queries through email chat and phone Your main responsibilities will include Responding to customer queries within agreed SLAs Diagnosing and resolving issues on the first contact Escalating complex cases to specialist teams with clear context Documenting every interaction accurately in the CRM Identifying recurring issues and communicating them to relevant teams Maintaining knowledge of products policies and processes through ongoing training To excel in this role you should possess At least 1 year of experience in a customerfacing service role Excellent written and verbal English communication skills Familiarity with CRM tools like Zendesk Salesforce or Freshdesk Strong active listening and problemsolving abilities Comfort in a structured metricsdriven environment Ability to remain calm and professional under pressure In addition to the above you should bring Patience empathy and a genuine desire to help customers solve problems Clear written communication and a calm demeanor under pressure Strong attention to detail and followthrough in every interaction Comfort in working across different time zones The company offers Fully remote work with flexible schedule Performancebased bonus structure Annual learning development stipend Health and wellness benefits tailored to location Opportunity to work on impactful projects at scale As an equal opportunity employer the company encourages applications from individuals of all backgrounds regardless of race color ethnicity nationality gender gender identity or expression sexual orientation age religion disability or marital status Hiring decisions are based solely on qualifications skills and demonstrated ability You are being hired as a Customer Service Representative to serve as the initial point of contact for customers handling inbound queries through email chat and phone Your main responsibilities will include Responding to customer queries within agreed SLAs Diagnosing and resolving issues on the first contact Escalating complex cases to specialist teams with clear context Documenting every interaction accurately in the CRM Identifying recurring issues and communicating them to relevant teams Maintaining knowledge of products policies and processes through ongoing training To excel in this role you should possess At least 1 year of experience in a customerfacing service role Excellent written and verbal English communication skills Familiarity with CRM tools like Zendesk Salesforce or Freshdesk Strong active listening and problemsolving abilities Comfort in a structured metricsdriven environment Ability to remain calm and professional under pressure In addition to the above you should bring Patience empathy and a genuine desire to help customers solve problems Clear written communication and a calm demeanor under pressure Strong attention to detail and followthrough in every interaction Comfort in working across different time zones The company offers Fully remote work with flexible hours Performancebased bonus structure Annual learning development stipend Health and wellness benefits tailored to location Opportunity to work on impactful projects at scale As an equal opportunity employer the company encourages applications from individuals of all backgrounds regardless of race color ethnicity nationality gender gender identity or expression sexual orientation age religion disability or marital status Hiring decisions are based solely on qualifications skills and demonstrated ability

📌 Customer Service Representative Remote Gandhinagar (India)
🏢 AI Jobs
📍 India