Key Account Manager – E-Commerce

Location: Ahmedabad
Function: E-commerce
Reporting To: Head of E-commerce
Experience:2–7 Years
Industry: Food / FMCG

About the Role

We’re looking for someone who thrives in ambiguity, moves with speed, and treats the business like their own. You won’t be handed playbooks — you’ll be writing them.
As a Key Account Manager, you’ll lead the growth of select e-commerce or quick commerce accounts — the ones that move fast and demand even faster thinking.

You’ll own everything that moves the needle: P&L;, visibility, supply, relationships, and ROI.
If you enjoy solving problems, spotting opportunities, and building with intent — this role’s for you.

What You’ll Own

P&L; Ownership

- Own end-to-end performance for your assigned accounts
- Identify growth levers, plug inefficiencies, and scale sustainably

Platform Relationships

- Build strong connects with category, marketing and commercial teams
- Ensure your platform champions the brand — across campaigns and conversations

Operations & Supply

- Finalize assortments, monitor fill rates, and drive forecasting with SCM
- Ensure hygiene in returns, claims, and reconciliations





Campaigns & Visibility

- Own merchandising, content, pricing, and search/display execution
- Activate impactful campaigns across seasonality, brand moments, and platform events

Planning & Budgeting

- Build the annual marketing calendar for your platforms
- Allocate spends based on brand priorities, seasonality, and ROI
- Track performance and make smart, fast course corrections

Insights & Impact

- Dive deep into consumer behaviour, competitor actions, and platform data
- Translate insights into sharp, executable moves

Cross-functional Hustle

- Collaborate with Brand, SCM, Finance and Analytics teams
- Lead projects across launches, fill-rate improvement, platform audits, and more

What You Bring

- 2–7 years in the FMCG / Food industry
- Hands-on experience in e-commerce or quick commerce platforms
- Solid analytical skills, Excel comfort, and decision-making instincts
- Proven ability to manage external stakeholders and internal chaos
- A bias for action, curiosity for data, and hunger to grow
- Bachelor's or MBA from a Tier 1 / Tier 2 institute

📌 Key Accounts Manager- E-commerce (Ahmedabad)
🏢 Merito
📍 Ahmedabad