Service Desk Support Engineer IT Helpdesk Pune Immediate Joiners Job Description Service Desk Support Engineer Job Location Pune Experience 15 Years Salary Up to 5 5 LPA Based on Experience Qualification Any Graduate BE B Tech BCA B Sc MCA Notice Period Immediate to 15 Days Preferred Job Summary We are hiring Service Desk Support Engineers to provide firstlevel technical support to global users The ideal candidate should possess excellent communication skills strong troubleshooting abilities and experience in handling IT incidents through ticketing tools Key Responsibilities Provide Level1 IT Service Desk support via Phone Email and Chat Diagnose and resolve hardware software network and application issues Log assign track and resolve incidents using ITSM ticketing tools Troubleshoot Windows OS Microsoft Office 365 Outlook VPN Active Directory and basic networking issues Perform password resets user account management and access provisioning Escalate unresolved issues to Level2 Level3 support teams Meet SLA productivity quality and customer satisfaction targets Maintain accurate documentation of incidents and resolutions Support global customers in rotational shifts Required Skills Excellent verbal and written English communication Solid customer service and troubleshooting skills Windows 10 11 Administration Active Directory User Management Office 365 Support Outlook Configuration VPN Support Remote Desktop Support Basic Networking DNS DHCP TCP IP Ticketing Tools ServiceNow Remedy Jira Freshservice BMC Remedy ITIL Fundamentals Preferred Preferred Skills International Voice Process experience IT Helpdesk Technical Support experience Knowledge of Azure AD or Microsoft Intune is an added advantage Experience supporting global clients Perks Benefits Attractive Salary Package Performance Incentives Health Insurance Cab Facility Company Policy Career Growth Opportunities Training Certification Support Multinational Work Environment hidden mobile hidden mobile hidden mobile Interested candidates please send your updated resume to hidden email www WhiteHorseManpower in White Horse Manpower Consultancy Private Limited

📌 Service Desk Support Engineer IT Helpdesk Pune Immediate Joiners
🏢 White Horse Manpower Consultancy P
📍 Pune