Job Description

Pega Operations Specialist

6+ Years of total experience:

Role Summary

Responsible for the day-to-day operation, monitoring, support, and maintenance of Pega applications and platforms to ensure high availability, performance, and compliance with organizational standards.

Key Responsibilities

Monitor and support Pega production environments and business-critical applications.

Perform incident, problem, and change management activities.

Troubleshoot application, integration, and performance issues.

Manage deployments, releases, and setting health checks.

Coordinate with development, infrastructure, and business teams for issue resolution.

Maintain system availability, security, and operational documentation.

Support capacity planning, system upgrades, and disaster recovery activities.

Ensure adherence to SLAs, operational procedures, and compliance requirements.

Required Skills

Experience supporting Pega applications in production environments.

Knowledge of Pega platform architecture, deployments, and troubleshooting.

Familiarity with Linux/Windows servers, databases, and middleware technologies.

Understanding of ITIL processes (Incident, Problem, Change Management).

Strong analytical, communication, and stakeholder management skills.

About Us

At Zensar, we're experience-led everything. We are committed to conceptualizing,



designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

📌 Pega Operational Specialist (Secunderabad)
🏢 Zensar Technologies
📍 Secunderabad