Sr Analyst (US voice process) (Pune)

Sr Analyst (US voice process) (Pune)

15 Aug
|
EVERSANA
|
Pune

15 Aug

EVERSANA

Pune

Job Description

Job Description

Job Title: Analyst – International Healthcare Voice Process

Key Responsibilities:

• Handle inbound and outbound calls related to healthcare services

• Provide excellent customer service by addressing queries, concerns, and complaints in a qualified manner.

• Accurately document all call interactions in the internal CRM systems.

• Ensure compliance with HIPAA and company policies regarding patient confidentiality.

• Collaborate with internal departments to resolve issues promptly.

• Meet defined metrics such as call quality, average handling time (AHT), and first call resolution (FCR).

• Follow up on unresolved issues and ensure timely closure.

📌 Sr Analyst (US voice process) (Pune)
🏢 EVERSANA
📍 Pune

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