Job Summary

We are looking for an experienced Service Operations Manager – Installation to manage FTTH installation operations, field teams, service quality, and customer installation activities while ensuring SLA and TAT compliance.

Requirements

Key Responsibilities

- Manage and monitor daily FTTH/Internet installation activities.

- Lead and coordinate Field Engineers, Technicians, and Team Leaders.

- Allocate installation jobs and ensure timely completion within SLA.

- Monitor technician productivity, pending jobs, repeat visits, and installation quality.

- Coordinate with NOC, Customer Care, Stores, and Network teams for smooth operations.

- Handle customer escalations and installation-related technical issues.

- Ensure proper installation of fiber cables, OLT/ONT/ONU,



routers, and related equipment.

- Conduct field audits and ensure compliance with installation SOPs and safety standards.

- Prepare daily/weekly performance reports and monitor operational KPIs.

- Train and motivate installation teams and improve overall service efficiency.

Required Skills

- Valuable knowledge of FTTH/FTTx, GPON, fiber optics, OLT, ONT/ONU, and splicing.

- Solid team management and problem-solving skills.

- Good communication and coordination abilities.

- Experience in ISP/Telecom installation operations is preferred.

📌 Service Operations Manager Installation (Coimbatore)
🏢 Important Company of the Sector
📍 Coimbatore