Job Description:
Job Title: Retail Operations Manager (Multi-Store – 30 Outlets)
Location: Multiple Store Locations / Travel Across Region
Industry: Retail | Fashion | Lifestyle
Experience: 5 to 7 years in Retail Store Operations / Multi-Store Management
Job Summary
We are seeking an experienced and highly organized Retail Operations Manager to oversee the end-to-end operations of 30 Shoppers Stop stores. The role involves ensuring smooth store functioning, maintaining optimal inventory levels, managing store staff, implementing SOPs, and driving sales and customer experience across all locations.
Key Responsibilities
1. Store Operations Management
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Oversee day-to-day operations across 30 stores, ensuring full compliance with company SOPs.
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Conduct routine store audits (VM, hygiene, cash, stock, merchandising, manpower checks).
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Ensure timely store opening/closing, adherence to standards, and operational excellence.
2. Inventory & Stock Control
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Monitor stock movement, shrinkage, ageing inventory, and replenishment cycles.
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Coordinate with warehouse & merchandising teams for stock allocation and distribution.
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Ensure accurate GRNs, stock transfers, RTV, and timely physical stock audits.
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Minimize losses through robust inventory control systems.
3. Staff Management & Training
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Manage and supervise store staff including Store Managers, Sales Associates, and VM team.
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Plan manpower deployment, weekly rosters, and leave schedules.
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Support hiring, onboarding, training, and performance evaluation.
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Drive team motivation, discipline, and customer-centric behaviour.
4. Sales & Performance Monitoring
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Track daily/weekly/monthly store-wise sales and KPIs (ATV, UPT, conversions).
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Implement action plans for underperforming stores.
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Support promotional activities, in-store events, and seasonal campaigns.
5. Customer Experience & Service Quality
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Ensure a high level of customer satisfaction across all stores.
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Resolve escalations and ma
📌 Retail Operations Manager (Kolkata)
🏢 RECEX
📍 Kolkata