Job Description:

The Vice President – Digital Transformation
will lead the enterprise-wide digital modernization of the broadband business,
driving superior customer experience, operational excellence, revenue growth,
and data-driven decision-making. The role will own the digital roadmap across
customer journeys, OSS/BSS, network operations, sales, service assurance,
analytics, and automation.

Key Responsibilities

1. Digital Strategy & Leadership
- Define and execute the organization’s digital transformation

vision aligned with business strategy.
- Lead multi-year digital roadmaps covering customer, network,

operations, and enterprise platforms.
- Act as executive sponsor for high-impact digital programs and

technology investments.

2. Customer Experience & Digital
Channels
- Own end-to-end digital customer journeys across mobile app,

web, CRM, and self-service platforms.
- Implement omnichannel engagement, AI chatbots, and digital

service assurance tools.
- Drive measurable improvements in NPS, churn reduction, and

digital adoption.

3.



Sales & Revenue Digitization
- Digitize sales lifecycle including lead management, digital

onboarding, e-KYC, partner portals, and activations.
- Enable data-led personalization, cross-sell, upsell, and

campaign automation.
- Support digital partnerships and ecosystem integrations.

4. Network & Operations Digitization
- Lead OSS/BSS modernization, automation, and cloud migration

initiatives.
- Enable predictive maintenance, AI-based fault management, and

real-time network dashboards.
- Improve field force productivity through digital tools and

workflow automation.

5. Data, Analytics & AI
- Establish enterprise data platforms, governance, and advanced

analytics capabilities.
- Leverage AI/ML for churn prediction, demand forecasting,

proactive care, and revenue assurance.
- Promote data-driven decision-making across leadership and

operations.

6. Technology, Architecture &
Cyber security
- Drive cloud-first, API-led

📌 AVP/ VP Digital Transformation for Mumbai
🏢 Talent Leads Consultants
📍 Mumbai