A Food and Beverage (F&B;) Attendant is responsible for delivering excellent customer service, ensuring smooth operation of the F&B; area, and supporting the kitchen staff. This role involves a range of tasks including taking orders, serving food and beverages, maintaining cleanliness, and handling cash.
Key Responsibilities:
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Customer Service:
Greeting guests, taking orders, and serving food and beverages promptly and efficiently.
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Table Management:
Setting tables, clearing used tables, and ensuring the dining area is clean and well-maintained.
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Order Accuracy:
Ensuring correct orders are delivered and promptly, checking orders on collection from the kitchen, and announcing dishes.
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Cleaning and Maintenance:
Maintaining the service area, assisting with cleaning duties, and ensuring all areas are well-maintained.
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Cash Handling:
Handling cash and transactions, operating cash registers, and following cash handling procedures.
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Product Knowledge:
Possessing knowledge of menu items and beverages to assist customers in making choices.
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Support to Kitchen:
Supporting kitchen staff with tasks as needed, such as preparing beverages or assisting with basic food preparation.
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Function Support:
Assisting in the setup and service for functions, events, or meetings.
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Other Duties:
Performing other duties as directed by management, such as restocking items or cleaning specific areas.
Required Skills:
- Customer service skills: Friendly, approachable, and able to handle guest requests and concerns.
- Communication skills: Able to communicate effectively with guests, kitchen staff, and other team members.
- Basic math skills: Able to calculate bills and handle cash transactions accurately.
- Teamwork: Ability to work collaboratively as part of a team.
- Time management and multitasking: Able to handle multiple tasks efficiently in a fast-paced setting.
- Attention to detail: Ensuring accurate order delivery and maintaining cleanline