1. Customer Complaint Handling
- Attend customer complaints related to cement quality and performance.
- Visit construction sites, project locations, dealers, ready-mix concrete (RMC) plants, and infrastructure projects.
- Identify the root cause of issues such as:
- Cracks in concrete/plaster
- Low strength development
- Setting time issues
- Workability problems
- Water seepage concerns
- Surface defects

2. Site Inspection & Technical Support
- Conduct site visits and technical audits.
- Inspect construction practices, material storage, curing methods, mix proportions, and workmanship.
- Provide practical recommendations to customers for optimum cement usage.

3. Product Application Guidance
- Educate customers, contractors, engineers, masons, and builders on:
- Proper cement handling and storage
- Concrete mix design
- Curing practices
- Construction best practices
- Product selection for different applications

📌 Customer Service Engineer (Borsad)
🏢 Wonder Cement
📍 Borsad