Responsibilities / Tasks
- Installation and commissioning of Homogeniser at customer locations.
- Troubleshooting and repairing machine breakdowns.
- Preventive maintenance and periodic servicing.
- Diagnosing mechanical, electrical, pneumatic, or automation-related issues.
- Coordinating with customers to minimize downtime.
- Providing technical support and operator training.
- Preparing service reports after each visit.
- Maintaining service records and documentation.
- Recommending spare parts and maintenance requirements.
- Coordinating with internal departments like sales, production, and technical support.
- Supporting AMC (Annual Maintenance Contract) activities.
- Ensuring safety standards and SOP compliance during service work.
- Handling emergency breakdown calls and urgent customer requirements.
- Assisting in machine performance improvement and modifications.
- Building robust customer relationships through timely support.