- Make welcome calls to customers after loan disbursement.
- Explain loan details, EMI schedule, and repayment process to customers.
- Provide EMI reminders and ensure timely payment follow-up.
- Handle customer queries related to loans and repayments.
- Coordinate with branch teams for document verification and updates.
- Follow up with customers and branches for pending document collection.
- Maintain accurate call records and update CRM/system regularly.
- Ensure compliance with company policies and communication guidelines.
- Build and maintain positive relationships with customers for smooth operations.
- Escalate critical issues or payment delays to the concerned team.