School Chimes – School ERP & Communication Platform
Job Type
Full-time
Experience
0 – 2 Years
Salary
₹15,000 – ₹25,000/mo
Work Location
Teynampet, Chennai
Working Hours
Monday to Friday: 9:30 AM – 6:30 PM
Saturday: 9:30 AM – 1:30 PM
About the Company
Savyasasy Software Solutions Pvt. Ltd. develops cutting-edge ERP solutions for educational institutions. Our flagship product, School Chimes, is a comprehensive School ERP and Communication Platform that enables schools to efficiently manage academics, administration, communication, examinations, attendance, fees, and more.
Key Responsibilities
Provide customer support via phone, email, WhatsApp, and remote sessions.
Assist schools in resolving queries related to the School Chimes application.
Understand customer issues and provide timely, accurate solutions.
Escalate technical issues to the concerned team whenever required.
Follow up with customers to ensure issues are resolved satisfactorily.
Maintain records of customer interactions and support tickets.
Guide customers on product features and best practices.
Ensure high levels of customer satisfaction through professional communication and service.
Eligibility
Bachelor's Degree in any discipline.
0–2 years of experience in Customer Support, Customer Service, or Technical Support.
Freshers with excellent communication skills are encouraged to apply.
Robust problem-solving and customer-handling skills.
Basic computer knowledge and proficiency in MS Office.
Language Requirement
Tamil – Mandatory
Telugu – Mandatory
English – Mandatory
Preferred Skills
Excellent verbal and written communication.
Patience and ability to handle customer queries professionally.
Valuable listening and interpersonal skills.
Ability to work in a team setting.
Quick learner with a positive attitude.
Salary & Benefits
Salary: ₹15,000 – ₹25,000 per month
Provident Fund (PF)
Employees' State Insurance (ESI