Machan Resorts is a luxury hospitality brand known for creating unique nature-led guest experiences. We are looking for energetic, confident, and sales-focused individuals to join our Reservations & Sales team and help convert guest inquiries into memorable stays.
If you enjoy speaking with people, building relationships, and delivering exceptional customer experiences, we would love to hear from you.
Key Responsibilities
Handle inbound and outbound reservation inquiries via calls, WhatsApp, email, and chats
Understand guest requirements and recommend suitable stay experiences
Convert inquiries into confirmed bookings while achieving sales targets
Handle guest objections confidently and professionally
Maintain accurate guest and booking information in CRM systems
Coordinate with internal teams to ensure seamless guest experiences
Stay updated on room categories, pricing, offers, and reservation procedures
Deliver excellent customer service throughout the guest journey
Requirements
Preferred Candidate Profile
Minimum 2 years of experience in sales, customer service, reservations, hospitality, travel, luxury retail, or international BPO voice processes
Freshers with exceptional communication skills may also apply
Excellent spoken English and interpersonal skills are mandatory
Solid sales and persuasion skills
Comfortable working with targets and incentives
Ability to multitask in a structured, fast-paced environment
Familiarity with CRM tools and MS Office is preferred
Advantages
What We Offer
Attractive monthly incentives based on bookings and revenue performance
Structured growth path:
Sales Executive → Sales Associate → Team Lead → Sales Manager
Professional and suppo