C&T; Enterprises, Inc. (C&T;) provides shared management and support services to its parent electric cooperatives, their telecommunications affiliates, and its utility subsidiaries. We are currently seeking a part time Call Center Operator to join our team.

Location: The position will be located at the Tri-County Rural Electric Cooperative headquarters in
Mansfield, PA.

Primary Function: To provide prompt, courteous and accurate information to members/customers on billing questions and service problems on the telephone. Dispatch outages, fiber optic problems, and other service problems to crews.

Qualifications and Skills:

To be successful in this role, the candidate should possess the following qualifications and skills:
High School Diploma or equivalent
1 year of customer service experience Problem-solving skills: Ability to identify and resolve problems promptly, gather and analyze information, generate creative solutions, and demonstrate attention to detail
Technical skills: Proficiency with basic office computer and software applications (i.e.,



Microsoft Word and Excel)
Robust communication and relationship-building skills: Ability to write clearly and informatively, adapt writing style to meet different audiences, and effectively communicate with internal and external stakeholders
Ethics: Demonstrates respect for a diverse workforce and internal/external constituents, keeps commitments, accepts responsibility for actions, inspires trust, works with integrity, and upholds organizational values
Confidentiality: Maintains discretion and confidentiality in dealing with sensitive and personal matters related to the function
Sales knowledge (preferred)
Familiarity with IVUE/OMS or other call center-related software programs (preferred)
Experience operating a two-way radio (preferred)

Responsibilities:

As the Part time Call Center Operator, the candidate will be responsible for the following:
Answering all incoming calls
Responding to caller'

📌 Part Time Call Center Operator — C&t Enterprises Thenzawl (India)
🏢 C&T Enterprises
📍 India