Role Purpose

Build and own the Learning & Development function from the ground up - the capability building engine of the company. This role demands awareness about every program in role-wise skill-gap assessment. It is a hands on builder role with organisation-wide influence.

Key Responsibilities

L&D; Strategy & Governance
Define the annual learning calendar, and budget; establish learning governance, vendor partnerships, and outcome reporting to leadership.
Run role-wise training-needs and skill-gap assessments in partnership with function heads; link every program to the company competency framework rather than a generic course catalogue

Busy Academy & Leadership Development
Design and launch the Busy Academy - certification framework, curriculum, assessment standards, and certification governance for role-critical skills
Build the middle-manager and future-leader development pipeline: selection, program design, delivery, and completion tracking.




Develop and coach an internal trainer/SME network to standard; personally design and coordinate high-stakes sessions to senior audiences.

Learning Platforms & Digital Learning
Implement and administer the LMS and third-party course platforms; drive license activation, course completion, and a digital-first learning culture.
Manage blended delivery across instructor-led, digital, and on-the-job formats, adapted to multi-location sales, support, and technology teams.

Learning Effectiveness & Org Capability
Measure programs at multiple levels - participant feedback, post-training assessment, and on the job effectiveness rated with managers and report learning outcomes, not attendance.
Reconcile learning data with performance and movement data to demonstrate capability ROI to leadership.

AI-Ready Workforce & Adoption
Embed role-specific AI fluency into all learning pathways and the organizational Academy by making the effective use of AI tools a core, teachable, and measurable competency across ever

📌 Sr Manager New Delhi (India)
🏢 Busy Infotech
📍 India