Role & responsibilities
Develop a sound understanding of the organizational policies, procedures and eProcurement tools and implement it on a day-to-day basis.
Execute standardized P2P processes and strategies for assigned suppliers.
Work effectively with peers and others for on time completion of projects and client Go Live
Proactively communicate issue status in a timely way to the clients and the management
Contact supplier to fill and complete registration in accordance with their company profile
Conduct supplier training on the P2P process
Ensuring complete documentation with the ticketing system for ease of reporting and follow up as per the process
Efficiently and concisely document support calls/email support inquiries and resolution into the company's tracking system
Provide reports, information, analysis etc., as required, in a timely, qualified manner
Maintain positive level of public relations with suppliers
Resolve queries and issues faced by the Suppliers and internal team members in P2P process
Ability to understand standard orders, invoices and techniques, independently work with suppliers and on boarding of them
Practice process improvements as defined
Added advantage of in-depth Knowledge of P2P tools end user functionality
Willing to work in any shift timing as per the management requirement, majorly 6pm to 3am shift
Preferred candidate profile
ITIL Certification
Knowhow of Procurement or Supply Chain management
Knowledge about cXML and EDI
Knowledge of computer software applications, MS Excel, Word & PowerPoint
Analytical aptitude and business acumen