MALABAR GOLD & DIAMONDS is seeking a dedicated Customer Service Associate to join our team. In this dual-role, you'll be the primary point of contact for customer inquiries related to diamond certification, while also supporting crucial back-office operations to ensure seamless service delivery. If you possess excellent communication skills, a meticulous approach to administrative tasks, and a commitment to customer satisfaction, you'll thrive in our agile setting.
Role & Responsibilities
Customer Service
Handle customer inquiries via phone, email, and in-person with a courteous and skilled attitude.
Provide accurate information about diamond certification processes, timelines, and services.
Resolve customer complaints and escalate issues when necessary.
Maintain records of customer interactions and feedback to improve service quality.
Back Office Operations
Assist in data entry, documentation, and report generation related to diamond testing and certification.
Coordinate with lab technicians and quality control teams to ensure timely processing of orders.
Maintain inventory records and manage logistics for sample tracking.
Support billing, invoicing, and other administrative tasks as required.