Role & responsibilities
Call & Case monitoring and providing actionable insight.
Deliver Feedback, Coaching And Training
Assess agent performance.
Identifying and addressing customer interaction issues
Provide actionable data to various internal support groups as needed.
Prepare and analyze internal and external quality reports for management staff review.
DSAT Analysis
SIX Sigma would be an added advantage.
Preferred candidate profile
Excellent problem-solving skills
Keen attention to detail
Excellent verbal, written and interpersonal communication skills.
Focus on quality and customer service.
Must be proficient with Microsoft Office (intermediate Word, basic Excel)Ability to work as part of a team.
Knowledge of quality standards
📌 Quality Analyst Customer Support Team Navi Mumbai
🏢 GEP
📍 Navi Mumbai
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