Key Responsibilities:
Submit both physical and e-invoices to clients in a timely and accurate manner.
Monitor and track invoices raised by the billing team, ensuring timely processing and resolving discrepancies.
Handle client queries professionally via calls, emails, and follow-ups, ensuring customer satisfaction.
Coordinate with other teams to resolve queries, ensuring smooth operations and issue resolution.
Maintain and update client-related information in SAP to ensure accuracy.
Ensure all tasks and responsibilities are completed within agreed timelines and maintain a high level of accuracy.
Meet and exceed targets/goals set by management, working under direction to achieve business objectives.
Required Skills & Qualifications:
Education: Graduate in any field (B.Com is preferred).
Excel Skills: Proficiency in Microsoft Excel for data management and reporting.
Communication Skills: Excellent communication skills, both written and verbal, with fluency in
English.
Client Relationship Management: Ability to manage and resolve client queries professionally and promptly.
Preferred Qualifications:
Knowledge of SAP or other enterprise software is a plus.
Experience in logistics and supply chain processes.