Position Summary The Training Support Specialist will design and deliver training programs for Samsung in-house staff and SOLPAR Crew. This role ensures proper knowledge transfer for LTE/NR hardware installation, quality assurance, and operational processes while providing first-level field support. The specialist will work with Circle leadership and NHQ teams to identify skill gaps, develop e-learning modules, and create training manuals to enhance project execution.

Key Responsibilities

Training Delivery:
Conduct technical training sessions for Samsung teams, in-house staff, and SOLPAR Crew.
Provide specialized training on:
LTE hardware installation and RFE-1
Quality assurance and ATP processes
EMF, SCFT, and CLOT modules
eNodeB integration
Train Circle Warehouse teams on relevant processes.

Field Support Quality Assurance:
Offer first-level support for alarm rectification and on-the-job training.
Assist site audit teams in maintaining zero-punch-point sites.

Skills Assessment Development:
Identify training needs through discussions with teams.
Conduct training sessions on installation issues and troubleshooting.




Develop e-learning modules for project requirements.

Reporting Monitoring:
Maintain daily, weekly, and monthly training reports.
Generate quality reports and implement training to reduce gaps.

Special Assignments Cross-functional Support:
Handle special projects as assigned by NHQ or Circle teams.
Support training in other circles when needed.

Key Skills Competencies
Expertise in LTE/NR hardware installation, RFE-1, and quality processes.
Robust understanding of EMF, SCFT, and CLOT frameworks.
Ability to develop training materials and e-learning content.
Excellent communication and facilitation skills.
Solid analytical and problem-solving abilities.
Hands-on experience in field operations and quality assurance.

Qualifications Experience
Bachelor s/Diploma in Engineering, Telecommunications, or related field.
Minimum 2 years of Telecom experience.
At least 6 months of experience in technical training.
Familiarity with telecom installation, RF standards, and site quality processes.
Solid background in field support and troubleshooting.

📌 Training Support Specialist Mumbai
🏢 Indovision Services
📍 Mumbai