Location: Athirappilly, Thrissur, Kerala
Industry: Cable Car / Ropeway, Tourism & Entertainment
Employment Type: Full time
Experience: Freshers / 0–3 Years

Job Summary

We are looking for friendly, confident and customer-focused candidates to join our team as Guest Relations Executives (GRE) for our Cable Car / Ropeway facility at Athirappilly, Thrissur, Kerala.

The GRE will be responsible for welcoming and assisting guests, providing information, handling guest enquiries and feedback, supporting smooth visitor movement and ensuring a positive and memorable experience for every guest.

Freshers are welcome to apply.Key Responsibilities
Welcome guests and visitors in a friendly, courteous and skilled manner.
Assist guests throughout their visit and provide information regarding Cable Car services, timings, ticketing, boarding procedures and facilities.
Guide guests towards ticket counters, boarding areas, waiting areas and other facilities.
Assist in managing guest queues and smooth visitor movement, especially during peak hours.




Handle guest enquiries and provide accurate and timely information.
Listen to guest feedback and complaints and ensure appropriate resolution or escalation.
Coordinate with Front Office, PRO, Billing, Operations, Security and other departments to resolve guest-related issues.
Assist elderly guests, children, families, differently-abled guests and other visitors requiring special assistance.
Support VIP guests, tour groups and special visitors as required.
Ensure guests follow prescribed safety instructions and operational guidelines.
Assist guests during operational delays, changes or other situations under the direction of the Operations team.
Collect guest feedback and communicate important observations to the concerned supervisor.
Support management during weekends, holidays, special events and high-footfall periods.
Maintain qualified grooming, personal hygiene and appearance standards.
Ensure cour

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