Key Responsibilities
Handle customer queries professionally and provide timely resolutions.
Manage order, delivery, return, replacement, refund, and product-related concerns.
Maintain accurate records of customer interactions and follow-ups.
Coordinate with internal teams for issue resolution.
Ensure a high level of customer satisfaction and communication quality.
Escalate unresolved or sensitive cases appropriately.
Follow company policies and customer service SOPs.

kills Required
Solid communication and listening skills
Customer handling and problem-solving ability
Patience, empathy, and ownership
Basic computer and CRM knowledge
Good written communication
Ability to handle difficult customers professionally

Experience: 1–3 years preferred
Employment Type: Full time
Compensation: ₹20,000 - ₹25,000

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages:
Provident Fund

Work Location: In person

📌 Customer Care Executive Surat
🏢 Czard
📍 Surat