Business/ Financials
Aligning with bank Branches & other Ujjivan teams (Micro-Banking & others) for increasing Traffic for MM
Increase distribution by interacting closely with MB team and other internal sources
Targets on number & value of files for Log-in, approval, disbursement of HL
Collection of Bounced cases for no zero-default track of all customers sourced
FTR on all files

Customer (Both Internal & External)
Attend and address customer queries and grievances within the defined TAT.
Managing internal and external customer relationship to ensure customer satisfaction.
Ensure customers are educated about all products/services offered by Ujjivan.
Ensure lower customer attrition by providing different products as per customer requirement.
Focus on lower TAT as per laid down standards.

Internal Process
Manage and nurture the team reporting into this role
FTR on all work/processes/ files
Well spread file flow of log-in and disbursal over a month
Documentation and preparation of process manuals.

Innovation & Learning
Work towards grooming self for next level of Area Manager with help of supervisor.
Completion of goal setting and appraisal on time

📌 Branch Sales Manager Micro Mortgage Bengaluru (India)
🏢 Ujjivan Small Finance Bank
📍 India