IT SUPPORT ENGINEER – JUNIOR LEVEL

Job Title : IT Support Engineer

Experience : Freshers / 0–2 Years

Job Location: Ernakulam

Employment Type : Full time

PURPOSE

The IT Support Engineer will be responsible for providing day-to-day technical support to employees, maintaining IT infrastructure, troubleshooting hardware and software issues, supporting network and system operations, and ensuring smooth functioning of IT services across the organization.

The position is suitable for a fresher or candidate with up to 2 years of relevant experience who has a robust interest in IT support, troubleshooting, networking, and end-user support.

KEY DUTIES & RESPONSIBILITIES

IT Helpdesk & User Support
Provide first-level technical support to employees for hardware, software, network, email, printer, and other IT-related issues.
Receive, record, troubleshoot, and resolve user IT support requests.
Assist users with computer, laptop, printer, scanner, projector, and other IT equipment.
Support employees in installation and configuration of required software and applications.




Provide remote and in office technical assistance as required.
Escalate complex technical issues to the IT Manager / IT & ERP Coordinator or external service providers.

Hardware & Software Support
Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT devices.
Assist in operating system installation, configuration, updates, and troubleshooting.
Install and maintain approved software and applications.
Maintain records of IT hardware, software, accessories, and assigned assets.
Assist in identifying hardware requirements and replacement needs.
Coordinate with vendors for warranty, repairs, and technical support when required.

C. Network & Connectivity Support
Provide basic support for LAN, Wi-Fi, internet, and network connectivity issues.
Troubleshoot basic IP address, DNS, DHCP, and connectivity-related problems.
Assist in maintaini

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