Required Helpdesk executive with positive communication skill and managing the day to day operation in coordination with the team by following the client's polices and guidelines.

Qualifications:
Minimum 1 year previous experience in a help desk or support role.
Excellent problem-solving and communication skills.
Robust understanding of computer systems, mobile devices, and other tech products.
Ability to work independently and as part of a team.

Responsibilities
:
Respond to customer queries in a timely and accurate way, via phone, email, or chat.
Identify customer needs and assist with the best solutions for the issues.
Maintain records of employee's interactions, transactions, comments, and complaints.




Raising the reactive and proactive calls in the Helpdesk software on timely basis
Monitor and manage ticket queues in help desk software- Corrigo Enterprises
Escalate unresolved issues to the next level of support personnel.
Maintaining and tracking the inventory falls under Helpdesk Operations
Managing the Key operations for employees
Supporting the business for events requirements such as space, material movement, aligning the concerned team for further support
Completion of the assigned trainings on a timely basis
Provide feedback on how to improve customer support processes and tools.

Client:
Samsung

📌 Helpdesk Executive Gurugram
🏢 JLL
📍 Gurugram