To ensure the smooth operation, preventive maintenance, breakdown support, and timely servicing of industrial cleaning equipment deployed at Delhi Metro project locations while maintaining high customer satisfaction and achieving service KPIs.
Responsibilities
Equipment Maintenance
Customer Support
Service Documentation
Installation Commissioning
Repeat Breakdown Reduction
Requirements
Area potential sheet for current manpower position
Branch: Noida
Deputation area: Recent Delhi Metro
Area coverage (In KM): 100 KM / 286 Metro stations
Total Machine population: 900
HPJ - 50, E4043 -100, B4545-50, SD430-100, Flipper+ -100, W34P -140, Roots VAC -200, Stream cleaner -10, I scrub -10, Back back -50
Total High end Machine population: Nil
Last one year Visits of Branch
Commissioning: 1390
FM Customer: 11
Warranty Sch Visit: 756
Corporate Customer: 21
AMC Sch Visit: 1604
Others
Service complaint: 6121
Total calls: 9871
Total Customer: 32
Average calls Per Month: 823
Average calls Per Month Per Engineer: 43
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📌 Territory Service Executive New Delhi
🏢 Roots Multiclean
📍 New Delhi
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