Global Care officer JOB Descrip3on

A Global Care Officer’s primary role is to enhance parent-school communica3ons and foster

parent-school rela3onships, to promote and retain an agile communica3on rela3onship with

students/parents.

Resolving Parental Complaints and Concerns
Resolve parents' complaints quickly and effec3vely, whether it’s academic or non academic.
RETENTION is the major role of the GCO to avoid dropouts.
Incoming Calls- Responsible and accountable for documen3ng issues reported by

parents into the CRM system and iden3fying possible ac3on areas for each issue. We

should drive the resolu3on and escala3ng the issues if not resolved within the TAT.
Outbound calls – For resolu3on of complaints/query and taking/sharing feedback.
Resolving and upda3ng transport and accounts for any complaints received (Daily

interac3ons).
Responsible for carrying out the detailed Root Cause Analysis (RCA) of every case of

dis-sa3sfied exit of a student from the school.
GCO connects with the exis3ng parents Twice/thrice a year for PSAT




GCO to helps the parents during the books/uniform supplies to have a streamlined

experience

Building Posi3ve Rela3onships
Invite parents as Guest lectures during class hours to mo3vate students, to educate

them about different opportuni3es of different career aspects.
To upload WhatsApp/Toddle/SL statuses so that our parent contact list is aware of

the developments.
To help in gedng guests, Chief Guests for various events like Sports Day, Annual Day,

Gradua3on Ceremony…etc.
Being self-mo3vated to be involved in providing solu3ons to the parent fraternity of

GSG Educa3on. Transport Readiness, Supplies Readiness, cafeteria readiness.

Welcome students afer the summer break are planned beforehand to streamline the

process.
To maintain a cordial work rela3onship with various departments

Parent Connect Calls
PC calls are done to the parents' term - wise
Conduct struct

📌 Global Care Officer Borivali
🏢 Witty International School
📍 Borivali