Call customers to make payment.
Call Branch staff and follow up on Unrecovered cases
Meet the collection target set by the Unit
Maintain proper call records
Update the status or details of the call in the software
Maintain MIS of the calls done and data shared with teams
Escalate critical issues to Manager
Ensure that Customers are treated well during the call
Customer (Both Internal & External)
Provide splendid customer services to customers in a friendly and courteous manner at all times
Have sufficient knowledge about the banking products and services.
Ensure that all the banks policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
Inform and educate customers on alternative/ digital channels of bank such as Internet & Mobile Banking
Provide information to customers on their EMI amount and pending dues.




Ensure that customers' confidential information is properly protected and only used for official purposes
Internal Process
Ensure that minimum number of calls are handled and service metrics maintained
Maintain call records of the calls made to customers
Ensure that details are Updated in the Software promptly and appropriately
Learning & Performance
Ensure to be trained on Collections through a skilled trainer
Ensure adherence to training man-days/ mandatory training programs for self
Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self
Continuously update skill by participating in skilled trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank

📌 Officer Collection Phone Banking Bengaluru
🏢 Ujjivan Small Finance Bank
📍 Bengaluru