Operations Monitor Engineer will monitor the performance and availability of the Web and Mobile application for our client as per predefined frequency. This role shall drive through application monitoring in order to provide positive customer experience.
Key Deliverables (Key Result Areas):
Application Monitoring
Sanity Check
Communication Skills
Escalation Process
Working Effectively on Timely Alerts
Task Management
Key Responsibilities (Job Description):
Application Monitoring:
It involves monitoring the performance and availability of web and mobile applications and report if any issues observed directly route to relevant stakeholders (Internal and External).
Sanity Check:
This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.
Effective Communication:
Proactive and prompt communication with clients to resolve their queries quickly and accurately.
Escalation Process:
Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure.
Working Effectively timely alert:
All the failures captured by automation should be analysed and raised to respective stake holders in timely manner.
Task Management:
Job demands effective task management with positive Analytical, Logical Reasoning Skills with Smart and quick thinking.
Key Performance Measures and KPIs:
Defects Handling
Average Handling Time
Timely Escalation to the client
No Client Complaints and Internal defects
Accuracy and Completeness
Effective Communication with internal and external stake holders
KPIs -
Performance
Quick Thinking along with managing multiple tasks
Highlight and raise alert in the stipulated time
No internal external compliant def