Job Description – Technical Support Engineer

Associate Responsible for attending and resolving technical issues of the users as per the Service Level Agreement. Also responsible for maintenance of network, desktop, server, and security for internal and external clients.

Personality Traits
Excellent communication skills with customers (excellent spoken and written English language skills)
Robust analytical and problem-solving skills
Ability to think like a customer (see not their own, but the user’s perspective)
Should be self-motivated
Ability to quickly identify challenges and provide solutions
Able to effectively meet timelines, priorities and needs, and meet quality goals
Holds self to highest levels of qualified code of conduct, ethics and values, presenting true information
at all times
Able to take feedback positively and work on the areas of improvement
Ability to quickly identify challenges and bubble them up all the way to the top management
(if an when necessary) and provides solutions as opposed to problems




Brave in doing the right thing the right way, as opposed to just sticking to the right way, following orders, or following processes at all costs
Be Punctual and on-time to their respective shifts, and adaptable for 24x7 operations.

Day-to-day Responsibilities and skills
Single point of contact for client’s trouble tickets with respect to IT Infrastructure
Effective transition of trouble tickets across shifts, escalation as needed
Deep knowledge of the core hard skills enabling to perform core functions effectively
Quick response for the customer needs
Investigate, analyze, fix, and document permanent solutions
Create and maintain technical documentation using defined technical documentation templates
Ensures end-to-end delivery of projects, and executes related tasks effectively
Identifies risks, creates mitigation strategies and plans, and executes them in timely manner, keeps all
stakeholders informed

📌 Technical Support Engineer Associate Chennai
🏢 247 Digitize Services
📍 Chennai