14 Aug
|
Novac Technology Solutions Private
|
Navi Mumbai
14 Aug
Novac Technology Solutions Private
Navi Mumbai
Openings for Team Leader / Senior Team Leader -Outbound and Inbound Banking Process.
Role & responsibilities
Should have a Team Leader Experience in Domestic BPO, Preferably in SALES & SERVICE
Managing day to day planning, operational challenges and solving problems of a team of agents.
Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations.
Responsible for management of Engagement, Attrition and ESAT for the team
Prepare schedules for the teams and ensure attendance.
Conduct meetings regularly to ensure open communication and devise an action plan to address issues/ concerns raised by the team
📌 Team Leader Navi Mumbai
🏢 Novac Technology Solutions Private
📍 Navi Mumbai