Job Summary

UPS Sales Support Team (SST) provides senior level administrative, customer-facing, advanced organizational and technical support to UPSs customers. The SST representative will research, analyze, process, compile, review, and audit report requests for customers. The representative will support Small Package, Freight Forwarding (Supply Chain Solutions), and Mail Innovations. Also, they will work Backoffice emails and support inbound / outbound calls with Sales.

Responsibilities and Duties
Prepare one-time and recurring (weekly/monthly/quarterly/annual) reports
Develop complex QBR PowerPoint presentations for accounts.
Create complex rate charts using Rating Widgets, IWA tools, and Excel workbooks.
Update and maintain MOPs as needed.

Knowledge and Skills
Effective working knowledge of MS Office applications (Excel, PowerPoint, Word, and Outlook)
Ability to work in a team setting and independently
Attention to detail
Demonstrates willingness to identify and pursue learning and development opportunities




Sales Support process knowledge of performing QBR Report, RFX, PLD Reports
Night shift work (US hours) Compulsory
Advance excel knowledge is mandatory.

Basic Qualifications
Organized and dependable
Fluent in written and spoken English.
Solid customer service and communication skills.
Advanced Microsoft Excel skills (expert-level).
Proficient in reporting and data analysis.
Highly organized, dependable, and detail oriented.

Preferred
Should have Sales Support Process Experience.

Other Criteria
UPS is an equal prospect employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
This will be country specific provided by Pune if applicable (For example HR labor laws)

Employee Type

Permanent

📌 Sales Support Team Bd Administrative Professional Pune
🏢 UPS Supply Chain Solutions (UPS
📍 Pune