Handle customer queries related to loan applications, EMIs, repayments, and account details through calls, chat, and email.
Assist customers with the loan application and documentation process.
Explain loan-related information such as loan amount, repayment schedule, EMI, due dates, and applicable charges clearly to customers.
Follow up with customers regarding upcoming EMI payments and repayment-related issues.
Help customers resolve common problems related to loan disbursement, repayment, refunds, and account updates.
Coordinate with internal teams such as Credit, Operations, Collections, and Technology to resolve customer issues.
Maintain accurate records of customer interactions, complaints, and resolutions in the company's system/CRM.
Ensure customers receive a quick, polite, and qualified response to their queries.
Follow company policies and RBI/digital lending-related guidelines while communicating with customers.
Focus on providing a valuable customer experience and improving customer satisfaction and retention
Pay: Up to ₹180,000.00 per year
Perks:
Paid sick time
Paid time off
Provident Fund