Job description:

L3 Technician Responsibilities:
Deep-dive troubleshooting of MPLS (LDP, RSVP-TE), VPLS, OSPF, ISIS, BGP, and IPTV multicast/unicast issues.
Handle escalated incidents and high-impact outages including backbone failures, BGP flaps, IPTV unicast/multicast delivery issues.
Handle escalated incidents for MPLS/VPLS (L2/L3 VPN) related issues.
Configure and troubleshoot PE/CE routers, BRAS/BNG, and core aggregation switches.
Perform traffic engineering, route leak analysis, and protocol optimization.
Manage provisioning and testing of recent leased lines and IPTV channels.
Liaise with upstream providers and NLD/transit vendors.
Perform firmware upgrades, network migrations, and backbone changes.
Create and review low-level design (LLD) documents and MOPs.
Mentor L2 engineers and conduct knowledge transfer sessions.
Maintain SLA and KPI, KRA

Technical Skills & Experience
MPLS (LDP, RSVP, TE):Strong understanding
VPLS/L2VPN:Strong hands-on
OSPF, BGP:Advanced troubleshooting
IPTV (Multicast, IGMP, QoS):Deep debugging




GPON/OLT/ONT:Advanced config (optional)
BRAS/BNG:Config and auth debugging
Packet capture tools (Wireshark, tcpdump):Required
Routers/Switches :Full config/debug
NMS/EMS tools:Same
Ticketing systems:Same
Linux/CLI scripting:Bash/Python preferred

Qualifications

L3:
5+ years in NOC/Core Networking (ISP environment)
CCNP / JNCIP / HCIP or equivalent
Hands-on experience in MPLS/VPLS/IPTV
Valuable documentation and RCA writing skills

Soft Skills
Robust communication (written and verbal)
Analytical thinking and problem-solving
Ability to work under pressure in 24x7 shifts
Team player with mentoring ability (L3)
Ownership mindset and customer focus

Shift Schedule
24x7 rotational shifts (including night/weekend shifts)
On-call duty during critical events (for L3)

Reporting and Escalation
L2 reports to NOC Supervisor / L3 team
L3 reports to NOC Manager / Network Design team
Responsib

📌 Noc Engineer Coimbatore
🏢 SKYPLAY IPTV SERVICES PRIVATE
📍 Coimbatore