Job Summary

Collections Specialists will be responsible for managing Accounts receivables, resolving customer billing problems, controlling unapplied cash items by means of reconciliation and ensuring that disputed items are reviewed, and necessary action taken to resolve accordingly. In carrying out these duties this individual will draw on his/her previous AR Billing experience. The specialist must comply with the established UPS policies and procedures.

Job Description: Collections Specialist - Pune (GERA)

Shifts: Versatile/rotational shifts (5 days working)

Job Duties and Responsibilities
Identifies and resolves basic and routine issues impacting payment collections
Overcomes customer objections concerning payments and assists them in understanding their account terms
Utilizes payment options and negotiates payment arrangements
Follows prescribed escalation procedures
Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs




Submits recommendations to write-off account balances
Monitors and maintains assigned queue of customer accounts
Keeping and improving customer relations
Prepare publish reports to senior management as required
Carry out exceptional coordination with various departments to ensure outstanding customer experience

Knowledge and Skills
Strong verbal and written communication skills (Required), with the ability to effectively and professionally present information and respond to questions
Excellent analytical and problem resolution skills
Desire to work in a position requiring extensive phone and email communication
Ability to work in a highly measured, fast-paced, production setting
Working knowledge of MS Office and databases
Bachelors degree
Prior inbound/outbound calling experience
Accounts Receivable, Collections, Billing knowledge (Required)
Comfortable to work in any shift timings as per process

📌 F&a Senior Officer Pune
🏢 UPS Supply Chain Solutions (UPS
📍 Pune