Job Summary

The Service Advisor acts as the primary point of contact between customers and the service department. This role is responsible for understanding customer concerns, recommending appropriate services, coordinating repairs, and ensuring a high level of customer satisfaction throughout the service process.

Key Responsibilities
Greet customers and listen carefully to their service needs and concerns
Create accurate job cards/work orders based on customer input and vehicle inspection
Explain recommended services, repairs, costs, and timelines clearly to customers
Coordinate with technicians to ensure timely and quality repairs
Follow up with customers regarding service status and completion
Ensure customer approval before carrying out additional work
Handle customer complaints professionally and work toward resolution
Maintain service records and ensure proper documentation
Promote value-added services and maintenance packages when appropriate
Ensure compliance with company policies, safety standards, and service procedures





Required Skills & Qualifications
High school diploma or equivalent (technical or automotive background preferred)
Proven experience as a Service Advisor or in a customer-facing service role
Solid communication and interpersonal skills
Basic technical understanding of vehicles/equipment (depending on industry)
Ability to multitask and work under pressure
Customer-focused attitude with problem-solving skills
Proficiency in service management software and basic computer applications

Preferred Experience
1–3 years of experience in an automotive/service center environment
Knowledge of vehicle maintenance, diagnostics, or spare parts
Sales or upselling experience is an advantage

Job Types: Full time, Permanent

Pay: ₹14,000.00 - ₹20,000.00 per month

Advantages:
Cell phone reimbursement
Health insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Service Advisor Thiruvananthapuram
🏢 Incheon Motors
📍 Thiruvananthapuram