Key Responsibilities:
Ocean Operations Management:
Lead end-to-end Ocean Import and Export operations for FCL and LCL shipments.
Ensure timely booking, shipment execution, documentation, customs coordination, and cargo

delivery.
Monitor vessel schedules, shipment milestones, cargo movement, and operational timelines.
Coordinate with shipping lines, NVOCCs, overseas agents, CFS, ICDs, transporters, and Customs

House Agents (CHA).
Manage shipment exceptions, operational escalations, and ensure timely resolution.
Handle special cargo including project cargo, hazardous cargo, and reefer shipments, where

applicable.
Customer & Stakeholder Management:
Build and maintain solid relationships with customers, overseas offices, carriers, and business

partners.
Ensure proactive communication regarding shipment status, delays, and operational updates.
Participate in customer review meetings and support key account management.
Resolve customer queries and escalations while ensuring high service standards.
Documentation & Compliance:




Oversee preparation and verification of Bills of Lading, Shipping Bills, Delivery Orders, invoices,

and shipping documentation.
Ensure compliance with Customs regulations, DGFT guidelines, international trade regulations, and

company SOPs. 2

This document and its contents may contain confidential information and are intended solely for the designated

recipient(s). Any unauthorized use, disclosure, copying, or distribution is prohibited without prior written consent.
Maintain complete operational documentation for audit and compliance purposes.
Ensure documentation accuracy to minimize operational risks and delays.
Team Leadership & Resource Management:
Lead, mentor, and develop the Ocean Operations team.
Allocate responsibilities and monitor team performance.
Conduct regular performance reviews and identify training requirements.
Promote a culture of operational excellence, accountability, a

📌 Manager Ocean Operations Pune
🏢 Shavish Group
📍 Pune