Job Description – Travel & Tourism Customer Service ExecutiveCompany: TrustBox Global Solution Private Limited

Location: Ahmedabad

Department: Customer Service / Travel & Tourism

Employment Type: Full time

Job SummaryWe are looking for an enthusiastic and customer-focused Travel & Tourism Customer Service Executive to handle customer queries related to travel, holidays, bookings, and tourism services. The candidate will assist customers professionally and ensure a smooth customer experience.
Key ResponsibilitiesHandle inbound customer calls and resolve travel-related queries.
Assist customers with flight, hotel, holiday package, and booking-related information.
Provide accurate information regarding travel schedules, services, policies, and booking status.
Handle customer complaints and provide appropriate solutions.
Coordinate with internal teams and travel partners when required.
Maintain customer details and call records in CRM.
Follow up with customers regarding bookings, requests, and service issues.




Ensure high-quality customer service and customer satisfaction.
Follow company policies, processes, and quality standards.
EligibilityEducation: 12th Pass / Graduate
Experience: Freshers and experienced candidates can apply.
Good communication and interpersonal skills.
Basic computer knowledge.
Customer-service-oriented attitude.
Knowledge of travel and tourism will be an added advantage.
Ability to work in rotational shifts, if required.
Skills RequiredGood verbal communication
Customer handling skills
Problem-solving ability
Basic MS Office and computer knowledge
Positive listening skills
Positive attitude and patience
Ability to work under pressure
What We OfferCompetitive salary
Incentives as per company/process policy
Training and development prospects
Career growth opportunities
Qualified and supportive work environment

📌 Travel Agent / Consultant Ahmedabad (India)
🏢 Trustbox Global Solutions Private
📍 India