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Roles Responsibilities:
Assist and monitor to ensure all building procedures and performance measures are maintained at all times
Assist with the development and monitoring of the Planned Preventative Maintenance programme. Ensure vendor compliance with agreed progresses
Ensure Regional Operations procedures are followed to ensure service standards are maintained
Seek ways to constantly reduce costs and improve operational standards
Ensure consistency of regional policies procedures with constant updating as required
Implement, comply with and audit all internal management systems, for quality assurance
Ensure all Critical Workplace (CEM) requirements are met.
Ensure all Reactive Maintenance is completed as per the agreed timeframes.
Ensure all Financial Management requirements are completed in a timely and accurate manner
Provide superior customer service
Ensure feedback from client sessions is recorded and action to the satisfaction of the end user.
Pro-actively manage expectations ensuring that the service levels are maintained




Assist in the monthly finance reporting as required
Active involvement in the monitoring and achieving the required Key Performance Indicators
Assist Facilities Management Team with tactical planning for the team s goals and objectives
Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers
Work order entry and monitoring; redirect work orders that are assigned to wrong vendor or location; request NTE increases and approvals
Monitor work order SLA adherence
Assists with the coordination, scheduling, follow-up and satisfaction of maintenance activities
Coordinates with onsite and regional Facilities team to advance service quality and enhance the client partnership
Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disru

📌 Senior Soft Service Executive Bengaluru
🏢 Jones Lang LaSalle (JLL)
📍 Bengaluru