We are seeking proactive and customer-focused specialists to join our Escalation & Recovery Team in the role of Customer Success Executive. This position involves direct interaction with customers, addressing escalated cases, resolving disputes, and supporting a mutually win-win closure through effective communication and client handling. Candidates with a background in customer service, sales escalations, or recovery will excel in this role.
Key Responsibilities:
Manage and resolve escalated/dispute situations in a timely manner.
Coordinate with internal departments and clients to resolve payment, documentation, and dispute-related issues.
Engage in negotiations with clients to facilitate a balanced solution while ensuring a positive customer experience.
Conduct regular visits for resolution and negotiation.
Maintain accurate and detailed records of all interactions, case progress, and resolution timelines.
Build solid relationships with clients, ensuring a skilled and supportive recovery experience.
Identify operational gaps and recommend process improvements to reduce future escalations.
Candidate Requirements:
3+ Years experience in collections, CRM, Escalation handling or similar roles
Excellent communication, negotiation, and documentation skills
Good team handling & inter departmental coordination skills.