JOB DESCRIPTION

Training & Quality Manager Admissions

Department: Admissions
Function: Training, Quality & Process Excellence
Reporting To: Head – Admissions / Director – Admissions
Location: Sreenidhi University, Hyderabad
Employment Type: Full time

Role Purpose

The Training & Quality Manager – Admissions will be responsible for building a high-performing, student-centric admissions team through structured training, quality monitoring, process standardization, and continuous improvement.

The role will ensure that every prospective student and parent receives a consistent, qualified, accurate, and engaging admissions experience, while improving counselling effectiveness, conversion rates, process compliance, and overall admissions performance.

Key Responsibilities
Training & Capability Development
Design and execute structured induction and ongoing training programmes for Admissions Counsellors and executives.
Develop training modules on counselling skills, communication, objection handling, negotiation, university programmes, fee structures,



scholarships, and admissions processes.
Conduct regular role plays, mock counselling sessions, assessments, and refresher programmes.
Identify individual capability gaps and create targeted development plans.
Build a culture of continuous learning and performance improvement.
Quality Assurance & Monitoring
Establish and implement an Admissions Quality Framework covering calls, counselling sessions, follow-ups, CRM usage, documentation, and student communication.
Conduct regular call audits, mystery audits, counselling observations, and quality assessments.
Develop quality scorecards and ensure adherence to approved scripts, processes, policies, and communication standards.
Identify recurring quality gaps and drive corrective and preventive actions.
Admissions Process Excellence
Standardize SOPs, workflows, scripts, FAQs, counselling guidelines, and escalation mechanisms.
Ensure consist

📌 Training & Quality Manager Admissions Ghatkesar (India)
🏢 SR Educational
📍 India