Position: Telecalling Executive – Service
Department: Service
Industry: Automobile Dealership
Location: Chennai Avadi, Paruthipattu
Experience: 0–2 years
Employment Type: Full time
Reporting To: Service Manager / CRM Manager
Immediate Joiners Preffered
Job Summary
We are looking for a confident and customer-focused Telecalling Executive to support our automobile dealership's Service Department. The candidate will be responsible for contacting customers, scheduling vehicle service appointments, following up on service requirements, and ensuring a positive customer experience.
Key Responsibilities
Make outbound calls to customers for service reminders and appointment booking.
Contact customers whose vehicles are due for periodic maintenance/service.
Schedule and confirm service appointments based on customer convenience.
Follow up with customers for pending service, repair, and inspection requirements.
Inform customers about service offers, campaigns, maintenance packages,
and dealership promotions.
Make follow-up calls after vehicle delivery to check customer satisfaction.
Record customer responses, appointments, and follow-up details accurately in the CRM/DMS system.
Coordinate with Service Advisors regarding customer appointments and requirements.
Handle customer queries professionally and escalate complaints to the concerned team.
Maintain daily call records and achieve assigned calling, appointment, and conversion targets.
Conduct reminder calls for upcoming appointments and reduce appointment no-shows.
Maintain positive relationships with existing customers to encourage repeat service visits.
Support the dealership in improving customer retention and service revenue.
Required Skills
Positive communication and telephone etiquette.
Customer-friendly and convincing approach.
Basic knowledge of automobiles/service is an advantage.
Comfortable making a high volume of outbound