Experience - Fresher- 3years (Patient Coordinating or Counselling and Telecalling experience.)
Work Profile - WFO || 6 days || Rotational Day Shifts and Week offs.
key skills
Healthcare Operations | Nursing | Pharmacy | Life Sciences | Biotechnology | Psychology | Patient Care | Medical Documentation | Telecalling | Health Insurance | TPA | Medical Coordination | Customer Support | Hospital Operations | Diagnostics | MER | Voice Process
Role & responsibilities
Contact customers for Medical Examination Report (MER) cases.
Conduct structured medical questionnaires over calls.
Accurately document customer responses in digital forms.
Coordinate completed MER cases with doctors for clinical review.
Ensure SLA and turnaround time adherence.
Escalate discrepancies or customer concerns appropriately.
Maintain high-quality documentation and customer experience.
Preferred candidate profile
Mandatory Graduation (medical Background) required.
Excellent English,Hindi, and any 1 south language (Tamil, kannada, Telugu, Malayalam) communication
Customer handling skills
Attention to detail
Documentation accuracy
MS Office & basic computer knowledge